Great Wolf Lodge Cincinnati / Mason, OH

We’re committed to creating quality family time and quality family moments for our guests. Caring for and supporting one another is deeply embedded in Great Wolf Lodge culture. Since the day we opened our first resort, we have considered all our guests and employees as part of our family, or as we call it, our Pack. Our standards for safe play have always been high. We’ve answered the challenge of these times to raise our level of care even higher. It’s called our Paw Pledge. And it represents our commitment to staying safe and healthy allowing our guests to worry less and enjoy time together as a family more.

Our paw print is a symbol. It represents both a commitment and a path forward to all members of our Pack, both guests and employees. Our Paw Pledge commits to keeping your family safe while you play. 

We are committed to keeping you safe while you play. Here’s how:

• By practicing and actively enforcing social distancing within the lodge.
• By creating contactless environments and procedures that minimize surface contact and eliminate unnecessary touches.
• By increasing the frequency of cleaning and enhanced sanitization protocols with hospital grade cleaning products.
• By requiring all guests, ages 5 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, unless fully vaccinated against COVID-19. Unvaccinated guests are required to wear a face covering in all public areas of the resort, except while dining or when actively enjoying the water park attractions. Additionally, face coverings are not required at outdoor areas of the resort for guests who are fully vaccinated or when a physical distance of six feet is maintainable.
• By ensuring access to personal protection products and amenities throughout the lodge, and requiring our employees to wear proper personal protection equipment (PPE), including masks and gloves where appropriate.
• By extensively training our Pack to make smart decisions and implement the necessary controls.

Our Pack is trained to use their best judgment on the implementation of all procedures in order to best keep you safe. We invite you to learn more about the details of our program. 

Great Wolf Lodge strongly believes in supporting the communities we serve.  During this health crisis our resorts have donated over 15,000lbs. of fresh produce, dairy products, dry goods and meats to community food banks.  Where available, we’ve donated medical-grade personal protection equipment (PPE) to local nursing homes and hospitals. Some of our resorts have strategically lit up guest rooms to display symbols of hope in support of the community.  When we re-opened, we wanted to show our immense gratitude to those within the medical community who have been battling on the frontlines of this epidemic. We offered 10 000 nights so they could enjoy some much-deserved family time at our resorts.

Creating opportunities to spend quality family time together is our passion. Check out our blog for family- friendly activities such as a game night, baking challenges, arts and craft projects, or movie nights.