Great Wolf Lodge Niagara Falls, ON

We’re committed to creating quality family time and quality family moments for our guests. Caring for and supporting one another is deeply embedded in Great Wolf Lodge culture. Since the day we opened our first resort, we have considered all our guests and employees as part of our family, or as we call it, our Pack. Our standards for safe play have always been high. We’ve answered the challenge of these times to raise our level of care even higher. It’s called our Paw Pledge. And it represents our commitment to staying safe and healthy allowing our guests to worry less and enjoy time together as a family more.

Our paw print is a symbol. It represents both a commitment and a path forward to all members of our Pack, both guests and employees. Our Paw Pledge commits to keeping your family safe while you play. 

We are committed to keeping you safe while you play. Here’s how:

• By creating contactless environments and procedures that minimize surface contact and eliminate unnecessary touches.
  
• By increasing the frequency of cleaning and enhanced sanitization protocols with hospital grade cleaning products.
• By extensively training our Pack to make smart decisions and implement the necessary controls.

Our Pack is trained to use their best judgment on the implementation of all procedures in order to best keep you safe. We invite you to learn more about the details of our program. 

Great Wolf Lodge strongly believes in supporting the communities we serve.  During this health crisis our resorts have donated over 15,000lbs. of fresh produce, dairy products, dry goods and meats to community food banks.  Where available, we’ve donated medical-grade personal protection equipment (PPE) to local nursing homes and hospitals. Some of our resorts have strategically lit up guest rooms to display symbols of hope in support of the community.  When we re-opened, we wanted to show our immense gratitude to those within the medical community who have been battling on the frontlines of this epidemic. We offered 10 000 nights so they could enjoy some much-deserved family time at our resorts.

Creating opportunities to spend quality family time together is our passion. Check out our blog for family- friendly activities such as a game night, baking challenges, arts and craft projects, or movie nights. 

We are committed to providing flexibility and confidence to when booking a stay. 

We want you to feel confident about making future plans.  With our Free Change Program, you can change to a future date without penalties on any new or existing reservation. 

Guests who wish to cancel their stay are subject to the following cancellation fees:

• $50 if canceled 8 or more days from arrival
• $100 if canceled 3-7 days from arrival, or the cost of a one-night stay if rate is under $100
• First night’s deposit if cancellation is received less than 3 days from arrival.

We will continue to follow federal and provincial health official directives. We will be monitoring the ongoing situation and providing our guests with additional updates as warranted.